Griffith-Jones & Associates’ in-house collection activities comply with Commonwealth consumer protection laws.
We comply with, at least, the requirements of:
• The Australian Competition & Consumer Commission and the Australian Securities & Investments Commission
The ACCC and ASIC enforce Commonwealth consumer protection laws, including laws relevant to debt collection. They have produced a joint guideline titled Debt collection guideline: for collectors and creditors, current as at July 2015.
We also comply with the relevant provisions of the Australian Securities and Investments Commission Act 2001 (Cth) (ASIC Act) as summarised in the above-named ACCC/ASIC Debt collection guideline; that is, those provisions relating to the making of demands for payment for goods or services.
• The Insurance Council of Australia
We voluntarily abide by the Insurance Council of Australia’s General Insurance Code of Practice (the Council / the Code).
The Code requires us to be open, fair and honest in our dealings, and we are subject to any sanctions which the Council may impose. The Code stipulates the minimum standards applicable to the ‘collection of monies owed’.
The Council expressly requires its agents to comply with the ACCC/ASIC Debt collection guideline when taking any recovery action.
Where relevant, our clients, or the Council, may refer disputes to the Financial Ombudsman Service.
• Privacy Legislation
We have opted into complying with the Privacy Act 1988 (Cth), including in regard to protecting the privacy of a debtor’s personal information.