Just as Griffith-Jones & Associates complies with the law relating to debt collection services, including those set out in guidelines issued by the Australian Competition & Consumer Commission (ACCC) and the Australian Securities & Investments Commission (ASIC), so too debtors have responsibilities under consumer law.
The ACCC/ASIC Debt collection guideline: for collectors and creditors, states:
… the ACCC and ASIC recognise that debtors have responsibilities too. Debtors are legally responsible for paying the debts they legitimately owe. Where they owe the debt in question, debtors should:
The ACCC and ASIC also recommend that debtors experiencing financial difficulties should seek the assistance of a financial counsellor, solicitor or other qualified adviser who may be able to help them with a debt negotiation.
The ACCC and ASIC have also produced guidance for debtors entitled Dealing with debt: your rights and responsibilities.”
We will respond to complaints in accordance with, at least, the standards set out in the Insurance Council of Australia’s General Insurance Code of Practice.
A complaint can be made by writing to us at PO Box 186 Gosford NSW 2250. We will respond to a complaint, in writing, within a reasonable period after its receipt.
Griffith-Jones & Associates has opted into complying with the Privacy Act 1988 (Cth), including in regard to protecting the privacy of a debtor’s personal information.
The requirements of the ACCC/ASIC’s Debt collection guideline: for collectors and creditors apply in relation to any notification from a debtor regarding financial hardship.
The Insurance Council of Australia expressly requires its agents to comply with the ACCC/ASIC Debt collection guideline when taking any recovery action.
When Griffith-Jones & Associates has been engaged to collect a debt owed, we encourage timely contact from debtors. Please telephone us in the first instance so that we can gain an appreciation of your circumstances. CLICK HERE for our details.